Shipping & Delivery Policy
Your little human's new favorites are headed your way! Whether you're stocking up on everyday essentials, shopping for a baby shower, or treating your tiny trendsetter, here's everything you need to know about getting your J&B goodies.
Where We Ship
Jamison & Bexley currently ships throughout the United States and Canada.
All orders are carefully packed and shipped from our retail storefront in Columbus, Ohio.
Shipping Rates & Free Shipping
Jamison & Bexley offers flat-rate shipping throughout the United States and Canada. Shipping charges are displayed at checkout based on your delivery destination.
FREE standard shipping is available on U.S. orders of $65 or more.
Free shipping is available for qualifying U.S. orders only and does not apply to Canadian shipments.
Canadian shipping rates are calculated and displayed at checkout. Additional customs duties, import taxes, or carrier fees may apply unless otherwise indicated at checkout.
All shipping costs will be displayed before you complete your purchase.
Order Processing
We're a small-but-mighty team, and every order gets a little J&B love before heading out the door.
Orders are typically processed within 2–3 business days, excluding weekends and holidays.
Processing time includes picking, inspecting, packing, and preparing your order for shipment. It does not include shipping transit time.
During holidays, major sales, or periods of high order volume, processing may take a little longer. If there's a significant delay affecting your order, we'll do our best to keep you informed.
Shipping & Delivery Times
Once your order has been shipped, delivery times depend on the carrier, shipping service, and destination.
We primarily ship through USPS and may use other carriers when appropriate.
Estimated delivery dates are provided for convenience and are not guaranteed unless the selected shipping service specifically includes a delivery guarantee.
Please note that international shipments may experience additional delays due to customs processing.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information when available.
Please allow time for tracking information to update after your shipping label has been created.
In-Store Pickup
Local to Columbus? Skip the shipping and come say hey!
We offer free in-store pickup at our retail storefront:
Jamison & Bexley
Polaris Fashion Place — Suite 1052
Columbus, Ohio
Select the in-store pickup option at checkout when available.
You'll receive a notification when your order is ready. Please wait for that confirmation before heading to the store.
Incorrect Shipping Addresses
Please double-check your shipping address before completing your order.
If you notice an error, email us at contact@jamisonandbexley.com as soon as possible.
We may be able to correct the address before your order ships, but address changes cannot be guaranteed once your package has been handed over to the carrier.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided at checkout.
Delayed, Missing or Damaged Packages
Sometimes packages take an unexpected adventure. Unfortunately, not the fun kind.
If your package is delayed, missing, or arrives damaged, please contact us at contact@jamisonandbexley.com with your order number and a description of the issue.
For damaged packages, please include photos of the packaging and merchandise if available.
We'll review the situation, work with the shipping carrier when appropriate, and help determine the next steps.
Returns & Exchanges
Need to return or exchange something?
Eligible merchandise may be returned within 30 days of delivery, subject to our Returns & Refunds Policy.
Please review our Returns & Refunds Policy for eligibility requirements, final-sale exclusions, and return-shipping responsibilities.
Questions?
Need help with your order? We're happy to help!
Email us at contact@jamisonandbexley.com.
Thanks for shopping small and supporting Jamison & Bexley. We can't wait for your little human to enjoy their new goodies!