Returns & Refunds

At Jamison & Bexley, we want you to love the goodies you bring home for your little human. But sometimes the size isn't right, a gift is a duplicate, or things just don't work out. We get it!

Here's how we handle returns, refunds, and exchanges.

Returns

We accept eligible returns within 30 days of delivery for online orders and 30 days of purchase for in-store orders.

To qualify for a return, merchandise must be:

• Unworn, unused, and unwashed

• In its original condition

• Complete with original tags and packaging, when applicable

• Accompanied by proof of purchase, except for eligible gift returns

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Original shipping charges are nonrefundable, except where required by law or where we determine otherwise to resolve an order issue.

Exchanges

Wrong size? No worries!

Eligible merchandise may be exchanged within 30 days of delivery for online orders or 30 days of purchase for in-store orders.

Exchanges are subject to product availability and must be for an item of equal or greater value. If the replacement costs more, you'll pay the difference.

If your preferred size or style is unavailable, contact our team so we can review your options.

In-Store Returns & Exchanges

Whether you shopped online or visited us at Polaris, eligible purchases can be returned or exchanged at our storefront.

Jamison & Bexley
Polaris Fashion Place, Suite 1052
Columbus, Ohio

Please bring your merchandise and proof of purchase, if available.

Gifts Without Receipts

Received something adorable but don't have the receipt? We may be able to help!

Eligible gift merchandise may be returned for store credit after our team verifies and inspects the item.

Gift returns without proof of purchase are not eligible for cash refunds or refunds to a payment method. Store-credit amounts are subject to verification and approval.

Final-Sale Merchandise

The following merchandise is final sale for ordinary change-of-mind returns and exchanges:

• Items clearly marked Final Sale, including designated clearance merchandise

• Bae Boxes, including Build Your Own Bae Boxes

• Custom and personalized orders

• Gift cards

Final-sale restrictions do not affect applicable rights or remedies for defective, damaged, or incorrectly supplied merchandise.

Please review sizing, product descriptions, and final-sale notices carefully before completing your purchase.

Damaged, Defective or Incorrect Items

Oh no! That's definitely not the experience we wanted for you.

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery or purchase at contact@jamisonandbexley.com.

Please include your order number, a brief description of the issue, and photos if available.

We'll review the situation and determine an appropriate resolution, such as a replacement or refund. Reporting deadlines do not limit any rights that cannot legally be excluded.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a verified defect, an incorrect item, or an error made by Jamison & Bexley.

Original shipping charges are nonrefundable except where required by law or otherwise agreed.

Please contact us before mailing your return so we can confirm the return instructions.

Mailing Return Address:
Jamison & Bexley
1500 Polaris Parkway, Ste 1052
Columbus, OH 43240

We recommend using a trackable shipping service. Jamison & Bexley is not responsible for return packages lost in transit before delivery to us, except as required by law.

Refund Processing

Once we receive and inspect your returned merchandise, we'll notify you whether the return has been approved.

Approved refunds are issued to the original payment method. The time it takes for funds to appear depends on your bank or payment provider.

If you have questions about a refund, please email contact@jamisonandbexley.com.

Returns Outside the Policy Window

Returns or exchanges requested after 30 days are not guaranteed. Any exception requires management approval and will be reviewed individually.

Need Help?

Have a question about a return, exchange, or product issue? We're here to help!

Email us at contact@jamisonandbexley.com and we'll do our best to get things