Return & Exchanges

 

 

What should I do if I need to return or exchange an item? If you need to return or exchange your purchase, please contact us at contact@jamisonandbexley.com for more detailed instructions. 

RETURNS: 

In order for your item to be eligible for return it must be in an unused and original condition that it was received. All returns for a full refund must be requested within 14 days of receipt of purchase.  Any return requests after 14 days of purchase will be eligible for a store credit. We must receive the items prior to receiving the full refund or store credit. 

DAMAGED ITEMS RECEIVED: 

If you receive a damaged items, please send us a picture of the damage to contact@jamisonandbexley.com.   

In order for your items to be eligible for a full refund due to it being damaged, it has to be requested within 14 days of purchase.  Any return requests after 14 days of purchase will be eligible for a store credit. 

SIZE EXCHANGE:

In order for your item to be eligible for an exchange, it must be in an unused and original condition that it was received. All exchanges must be requested within 30 days of purchase.  All exchanges must be of equal or greater value. Any exchange requests after 30 days of purchase will be eligible for a partial credit. We must receive the items prior to processing the full or partial exchange.