Returns & Exchanges
Sometimes the size isn't quite right, the gift is a duplicate, or you simply change your mind. We get it! At Jamison & Bexley, we want you to love what you purchase for your little human.
Here's everything you need to know about returns, exchanges, and getting things sorted out.
Returns & Refunds
We accept eligible returns within 30 days of delivery for online orders or 30 days of purchase for in-store orders.
To qualify for a return, merchandise must be:
- Unworn, unused, and unwashed
- In its original condition
- Complete with original tags, when applicable
- Accompanied by proof of purchase, unless eligible for our gift return process
Once your return has been received and inspected, approved refunds will be issued to the original payment method.
Please note that original shipping charges are nonrefundable.
Exchanges
Wrong size? No worries! We accept eligible size exchanges within 30 days of delivery for online orders or 30 days of purchase for in-store orders.
Exchanged merchandise must meet the same condition requirements as returned merchandise.
Exchanges are available for items of equal or greater value, subject to inventory availability. If your replacement item costs more, you'll simply pay the difference.
If your preferred size or style is unavailable, please contact us so we can review your options.
In-Store Returns & Exchanges
Purchased something online but would rather handle your return in person? You can!
Eligible online and in-store purchases may be returned or exchanged at our retail location:
Jamison & Bexley
Polaris Fashion Place — Suite 1052
Columbus, Ohio
Please bring your merchandise and proof of purchase so our team can locate your original order and assist you.
Online purchases returned in-store remain subject to the 30-day window measured from their delivery date.
Gift Returns Without a Receipt
We know gifts don't always come with receipts!
If you received a Jamison & Bexley item as a gift but don't have proof of purchase, we may be able to offer store credit after verifying and inspecting the merchandise.
Gift returns without receipts are not eligible for refunds to a payment method. Store-credit eligibility and value are subject to verification and approval.
Clearance & Final-Sale Merchandise
Items clearly marked Final Sale at the time of purchase are not eligible for standard returns or exchanges due to sizing, preference, or a change of mind.
This includes clearance merchandise designated as final sale.
Please double-check sizing and product details before purchasing final-sale items.
Bae Boxes & Custom Orders
Our Bae Boxes and custom orders are considered Final Sale and are not eligible for standard returns or exchanges due to a change of mind.
If your order arrives damaged, incomplete, defective, or incorrect, please contact us so we can make things right.
Damaged, Defective or Incorrect Items
Well, that's not what we wanted for your little human!
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery or purchase.
Include your order number, a description of the issue, and photos if available.
We'll review the issue and determine an appropriate resolution, which may include a replacement or refund. Final-sale restrictions do not prevent us from addressing qualifying defective or incorrectly supplied merchandise.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a verified product defect or an error made by Jamison & Bexley.
Original shipping charges are nonrefundable.
For mailed returns, please contact us for return instructions before sending merchandise. Do not send merchandise to our Polaris storefront without confirming the appropriate return process.
Questions? We're Here to Help!
Have a question about sizing, a return, or something that just doesn't seem right? Reach out to our team before starting your return.
We're a small business run by real humans, and we'll always do our best to help within our return policy.
Thank you for shopping small and supporting Jamison & Bexley!