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Returns & Exchanges

We want you to love every purchase from Jamison & Bexley. If something isn't quite right, we're happy to help.

Returns

To be eligible for a return, items must be:

  • Unused

  • Unwashed

  • In their original condition with tags attached (if applicable)

Return requests must be made within 30 days of delivery.

Once your return is received and inspected, we'll issue your refund to your original payment method.

Please note:

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

  • Returns requested more than 30 days after delivery cannot be accepted.

Return your package to:

Jamison & Bexley
P.O. Box 98
Westerville, OH 43086

If you'd like detailed return instructions, please email us at contact@jamisonandbexley.com before sending your package.

Damaged or Defective Items

We carefully inspect every order before it leaves our shop, but if your order arrives damaged, we're here to make it right.

Please email contact@jamisonandbexley.com within 30 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the damage

When photo documentation is provided and the damage is verified, you're eligible for a full refund or replacement, depending on product availability.

If you choose to return an item without providing photos of the reported damage, the return will be processed as a standard return and store credit will be issued once the item has been received and inspected.

Size Exchanges

Need a different size? No problem!

Items are eligible for exchange if they are:

  • Unused

  • Unwashed

  • In their original condition with tags attached (if applicable)

Exchange requests must be made within 30 days of delivery.

Exchanges may be made for an item of equal or greater value. If the replacement item costs more, you'll simply pay the difference.

We must receive and inspect your original item before shipping your exchange.

Customers are responsible for return shipping costs unless the exchange is due to a damaged item or an error on our part.

Questions?

We're always happy to help.

Email us anytime at contact@jamisonandbexley.com, and we'll get back to you as soon as possible.